Sorry

Well I hate having to apologize for others. This week has caused more problems than any other
since I started here. Equipment missing and then all of a sudden you guys call me up to tell me
that a class was not going to be ran. I am truly upset with the way the higher ups have handled all of this this week. Acting as if you guys do not matter to the gym.

Most of you have made some complaints in the past about coaches being switched and most have been heard. Though I will tell you right now most of your complaints were thrown out as simple nonsense. They seem to be thinking I am feeding you poison and that none of you can think for yourselves. Simple minded people is what has been said to me about the people I train.

Apparently I am supposed to be professional and lie to you guys and tell you everything is okay and that all the coaches here are equal in training experience. Well I am going to be professional and not lie to you guys and if you have questions I will not dance around playing the customer service bullshit game that many people have been fed.

I do appreciate it when you guys tell me that you have sent emails to Stu or called someone in corporate. Funny thing is I am not made aware of any of the complaints unless you guys tell me. The circle of Matt, Stu, Nick and Chris are the only ones that get to see them and the only ones that get to discuss what to do about the situations.

What puzzles me is that if the complaints are towards them wouldnt they want some outside help to let them know what they can do to improve. Well that is all I have to say today about this. Have fun this weekend and enjoy the Independence Day holiday.